Terms and Conditions
We suggest that you carefully read the terms and conditions that are detailed below as this forms the basis of the sale agreement between you and Jiffysteamers.com.au when you purchase goods from our website. If you proceed with your purchase you are acknowledging that you have read these terms and conditions of sale and that you acknowledge that your purchase from us is subject to these terms and conditions. We have attempted to keep the text in simple to understand language. If any part is confusing or unclear, please e-mail us.
Please note that from time to time, these terms and conditions may change. We recommend that you review these terms and conditions on a regular basis to identify any changes that may affect you.
Pricing
We will at all times use our best endeavours to ensure that the prices on our website are accurate at any point in time. The prices that are displayed on our site and in our company at any point in time are only current at that particular point in time and we reserve the right to alter our prices at anytime without any notice being provided to you. This may occur for example when products are on sale or when prices may change for various reasons. When price changes do occur, they will be automatically updated on the website.
As you will note from our site, all prices contained within the site include GST. The current rate of GST is 10%. The prices indicated for products exclude freight and handling (see details below).
For any goods ordered from our site to a delivery address outside of Australia, the GST will not apply. We welcome all orders from outside Australia; however, currently our site does not provide for transactions outside Australia due to issues relating to GST and freight charges. If you are ordering from outside Australia, please e-mail your order to us and we will process your transaction in an alternative way. All overseas customers must also be aware that all orders are supplied ex warehouse (Melbourne) and all freight, duties and taxes levied in your respective countries will need to be paid by you.
Title
Title for goods ordered on our site will pass to you when we receive payment in full for your order.
Delivery time from placement of order
Please allow for up to 7 to 10 days for delivery of your product to you from the date you have placed your order with us. If after 10 days, your order still remains undelivered, please contact us by e-mail and our customer service representatives will liaise with you in relation to the delay in your delivery.
Freight and Handling
The prices indicated for products on our web site exclude freight and handling.
All orders are supplied ex our warehouse in Melbourne and all orders placed on our website will be subject to an additional freight and handling charge. The purpose of this extra charge is to cover the cost of all labour, packaging and delivery of your order to you. The majority of our orders are sent by independent couriers.
On occasion, if you order goods that are very bulky or are being delivered to a remote destination (ex Melbourne), we will contact you by phone or email and will advise you of any additional freight charge.
Delivery procedure
After you have purchased your desired goods from us, our warehouse will consolidate and pack your order in industrial strength packaging ready for delivery to you.
Your order is delivered to you by an independent courier company. We have conducted business with these companies over many years as have many companies throughout Australia, and we are confident that this method of delivery of your order is the most efficient and economical method. The courier companies that we use pride themselves on a very high level of service and performance.
Your order will have a consignment note accompanying it when it is delivered to you and the delivery driver will ask you to sign this consignment note when the goods are delivered to you. It is essential that you carefully read the consignment note. Only sign the consignment note if the cartons of the goods delivered have not been damaged in any way and only if the total quantities of the cartons on the consignment note have been delivered. If you receive fewer cartons then you are due, you must write down the problems on the consignment note (eg 4 cartons on the consignment note - but only 2 cartons delivered) and request the delivery driver acknowledge this by printing his/her name on the consignment note. In addition, please e-mail us as soon as possible to advise us of the details. If you do not follow this procedure and sign the consignment note without making these notes, you are acknowledging that the entire delivery is correct and in perfect condition.
We highly recommend that you choose a delivery address where, during the main course of the day, someone is present to accept your delivery. Your workplace is the ideal delivery point. The courier companies cannot guarantee a delivery date or time due to the volume of their deliveries; however, the majority of deliveries are between 9:00am and 5:00pm.
Courier drivers are also not able to call upon approach or in advance.
If no one is present to accept the delivery, the delivery driver will leave a delivery card in your mailbox or under you door, noting that they have attempted to deliver the goods to you. This delivery card will have all the contact details for the delivery company and you will need to contact the delivery company to arrange a suitable time for a second delivery to you within 48 hours.
In the event that a redelivery is required, a redelivery fee will be charged. This fee is charged to us by the freight company and we simply pass it on to you.
Incorrect goods supplied by us to you
We will use our best endeavours to supply you with the product you have ordered from us. On occasion however, we may accidentally supply you with an incorrect product that you have not ordered. If this occurs, we will supply you with the correct product ordered by you once the incorrect product has been returned to us in accordance with the returns guidelines set out below. If the product you have ordered is no longer available, please refer to the section: "refunds and credit notes" (see below).
Products damaged in transit to you
All orders from us on our site will be delivered by independent courier companies. These couriers will use their best endeavours to supply you with the product in the same condition that they were dispatched from our warehouse. On occasion, however, goods are damaged in transit. If this occurs, we will supply you with a replacement product ordered by you once the damaged product has been returned to us in accordance with the returns guidelines set out below. If the product you have ordered is no longer available, please refer to the section: "refunds and credit notes" (see below).
Products lost in transit to you
All orders from us on our site will be delivered by independent courier companies. These couriers will use their best endeavours to supply you with the product you have ordered from us. On occasion, however, goods are lost by the courier in transit. If, after 7 days from your purchase date your order has not been delivered, you will need to contact us immediately by e-mail. We will immediately thereafter commence an "official consignment note trace" with the courier company concerned. If, after 10 days from the date of your notification to us the goods cannot be located, we will supply you with a replacement product ordered by you. If the product you have ordered is no longer available, please refer to the section: "refunds and credit notes" (see below).
Faulty products
Our company takes pride in offering our customers quality products. We will supply you with a product in perfect factory condition. On occasion, however, goods that are sealed within cartons are faulty as a result of manufacturing defect. If this occurs, we will supply you with a replacement product once the faulty product has been returned to us in accordance with the returns guidelines set out below. If the product you have ordered is no longer available, please refer to the section: "refunds and credit notes" (see below).
Availability of product
All products on our website are supplied subject to availability. On occasion, however, goods which are displayed on our website and purchased by you may not be available. In most cases, this is as a result of timing differences between the time you finalise your order and the dispatch of the order from our warehouse. This may also be as a result of the short supply of the product you have ordered. If this occurs, we will contact you and offer you either a part dispatch for the balance of your order that is available or issue you with a refund or credit note for that part of the order that cannot be supplied. (See refunds and credit notes below).
Returns
We will only accept faulty product returns that have been authorised by our company in advance and are accompanied by your original transaction receipt.
In the event of wrong product supplied by us to you or product damaged in transit to you, you must notify us within 48 hours of your delivery time that you wish to return a product you have purchased.
In the event of faulty products you must notify us within 14 days of your delivery date. It is essential that as soon as you become aware that a product is faulty that you cease using it immediately and contact us.
In the event of a product being damaged in transit to you, you must notify us within 48 hours of your delivery date that you wish to return a product you have purchased.
The authorisation required for a return will be an official Jiffy Steamers authorisation number. This number can be obtained by contacting us by e-mail. When you contact us, we will provide you with the official authorisation number and the appropriate delivery return address. The cost of the freight associated with the return will be your responsibility. We will not accept any returns to any delivery address other than the delivery address specified by us.
It is essential that all goods returned to us as an authorised return are in exactly the same brand new condition that they were sent to you. This includes the original packaging of the product.
Refunds and Credit Notes
In the event of a faulty product, you will need to return the product according to the guidelines set out above (see returns) before a refund or credit note can be issued.
In the event of incorrect goods supplied by us to you and goods are returned in accordance with the returns guidelines set out above and the correct goods that you ordered are no longer available, we will issue you with a credit note or refund.
In the event of products damaged in transit to you and goods are returned in accordance with the returns guidelines set out above and the replacement goods that you ordered are no longer available, we will issue you with a credit note or refund.
In the event of products being lost in transit and we have received official confirmation from the courier company concerned that the goods have been lost in transit to you and replacement goods that you ordered are no longer available, we will issue you with a credit note or refund.
In the event of products not being available for supply to you after your order has been placed with us we will issue you with a credit note or refund for either part of the order or for the entire order (see above).
Use of Goods
It is essential that all products purchased from us are used only in the manner which they are intended to be used. It is essential that the products purchased from us are not modified in any way whatsoever from the condition they were supplied in. We accept no responsibility whatsoever if products are modified in any manner from the condition that they were supplied. If you are at any time unsure about a products intended use, it is essential that you contact us by e-mail immediately for advice in this regard.
Warranty
All Jiffy Steamers are precision built, tested and inspected before leaving our factory. All "J" Series steamers (such as J-1, J-2, J-2000 and J-4000 series) are guaranteed against defects in material or workmanship for three years from date of purchase. Esteam Hand Held Steamers are guaranteed against defects in material or workmanship for one year from date of purchase. Cords are excluded. If any part proves to be defective, this product will be repaired free of charge. A nominal handling fee does apply. This warranty shall not apply to any unit, which has been subject to misuse, neglect, negligence or accidents. Such damage will be repaired at a nominal charge. Jiffy Steamers Australia Pty Ltd shall not be in any manner responsible for any incidental, special or consequential damages.
Applicable Law
Any transactions on this site and all legal aspects associated with this site will fall under the jurisdiction of the laws of Victoria, Australia.