Home > FAQs

FAQ

What are the advantages of steaming?
Do I have to use distilled water?
Does the Jiffy Steamer clean my clothes? Does it remove stains? Is it a carpet cleaner?
What types of applications can I use my Jiffy Steamer for?
What maintenance should be performed on my Jiffy Steamer?
How do I maintain optimal performance with my Jiffy Steamer?
How do I clean my Jiffy Steamer?
Can I put any additives (starch, scented water, etc) in my steamer?
How often should I change the water?
My Jiffy Steamer doesn’t seem to be working properly. What should I do?
What if my steamer runs dry during use?
My Jiffy Steamer is spitting water from the hose. What is causing this?
Where can I have my Jiffy Steamer serviced?
How do I order replacement parts?
Where can I locate my model number and/or serial number?
Can I purchase Jiffy Steamer products locally?
What are Jiffy Steamer's warranty details?


What are the advantages of steaming?

[Back to Top]

Do I have to use distilled water?

No, plain tap water may be used in the Jiffy Steamer. Periodically, pour the old water out of the steamer to avoid sediment buildup.

[Back to Top]

Does the Jiffy Steamer clean my clothes? Does it remove stains? Is it a carpet cleaner?

No. There is no stain removing aspect of the Jiffy Steamer for textiles.

[Back to Top]

What types of applications can I use my Jiffy Steamer for?

[Back to Top]

What maintenance should be performed on my Jiffy Steamer?

Please refer to the Cleaning Instructions Page for maintenance instructions for your Jiffy Steamer.

[Back to Top]

How do I maintain optimal performance with my Jiffy Steamer?

Maintenance Requirements for Optimal Performance

Storing the steamer:

Before storing the steamer for an extended period (30 days or more), empty all water from the unit. Stale water becomes thick with time and may plug internal parts.

[Back to Top]

How do I clean my Jiffy Steamer?

Please visit the Cleaning Instructions page for cleaning instructions for your Jiffy Steamer.

[Back to Top]

Can I put any additives (starch, scented water, etc) in my steamer?

Never use additives:
Additives such as salt, perfumes, and dyes should never be added to your steamer water. These substances will corrode or plug internal parts. Use only fresh tap or distilled water when operating your Jiffy Steamer. Some users have found that spray starch may be used on some garments.

[Back to Top]

How often should I change the water?

Always keep fresh water in the reservoir. After a period of about one week water becomes stale and should be replaced with fresh water. Steaming with stale water can cause a foaming action. If this occurs, you should rinse your water tank thoroughly and refill with fresh water. Jiffy Steamer has a 2 pack liquid cleaner available for $19.95 plus shipping. We recommend that the liquid cleaner be used once every 6 - 12 months to remove sediment and mineral deposit build up. This build up can result from using hard water.

[Back to Top]

My Jiffy Steamer doesn’t seem to be working properly. What should I do?

Try and solve the problem using the Troubleshooting Chart. If that doesn't work, please contact us on 1300-511-677 for assistance. We are available from 9:00 AM to 5:30 PM, Monday to Friday.

[Back to Top]

What if my steamer runs dry during use?

If you find your steamer has run dry during use immediately turn off the unit. Allow 10 minutes for your steamer to cool before adding more water.

[Back to Top]

My Jiffy Steamer is spitting water from the hose. What is causing this?

POSSIBLE CAUSES OF STEAMER EMITTING WATER

There are several common errors that can cause your steamer to emit water or spit while steaming. If you are experiencing trouble with your steamer emitting water, please review the following 5 items.

Most spitting problems are caused by user error and are not manufacturing defects. After checking the 6 items listed above, and your steamer is still emitting water, please conduct this simple test. Turn your steamer off and allow it to cool. Remove your hose from the steamer with an adjustable wrench. Turn your steamer back on and check the flow of steam. If you have a steady stream of steam, your steamer is functioning properly and the problem is in the hose attachment. If you continue to experience difficulty with your steamer, please call our repair department at 1300-511-677. Jiffy Steamer’s trained technicians will be glad to answer any questions you may have.

[Back to Top]

Where can I have my Jiffy Steamer serviced?

Please call us on 1300-511-677 and we will advise you of your nearest service centre.

How do I order replacement parts?

You can order online at our Parts page or call Jiffy Steamers on 1300-511-677 to order your parts. Be sure to have your Jiffy Steamer model and serial number available. You can locate part diagrams on the Parts Page.

Where can I locate my model number and/or serial number?

An identification plate on the side or rear of the unit contains a model number and serial number.

Can I purchase Jiffy Steamer products locally?

Yes you can! Please call Jiffy Steamers on 1300-511-677 and we will advise you of your nearest local reseller.

What are Jiffy Steamer's warranty details?

For warranty details please click here.

[Back to Top]